At this point you know that you need to service your generator. There are plenty of options out there for service providers, so who do you go with? We have some suggestions that will help you make your generator service provider decision. Making sure that you choose a capable service provider is important; after all if your generator doesn’t work when you need it, you might as well not have it.
Do they know what they are doing?
Granted the technician who shows up likely knows more than you about generators, but how knowledgeable is he, really? Generator knowledge comes from two basic areas: certification and experience. At ACF Standby Systems, all of our technicians are certified to repair and maintain generators. They have undergone training to prepare them to work in the field. As far as experience is concerned, we have been in the generator business for over twenty years. We have worked on multiple types of generators and formed relationships with many happy customers.
Will they be there when I need them?
Some companies look to be extremely “organized.” They are so “organized” that they will only come out according to your service plan. The fact is, power outages do not follow a schedule. You need a service provider who is willing to fix your generator at any time. At ACF Standby Systems, we can send a trained technician twenty-four hours a day, seven days a week. We can get computer servers back up and operating or make sure that the perishable inventory in your walk-in freezer does not thaw out, even if it’s two o’clock in the morning. Our customers who sign service agreements with us are our top priority when an emergency situation arises. We get them back up and running first.
Are they willing to work with you?
All service agreements will involve you entering into a contract. Make sure that the contract you sign is the one you need. We offer a variety of terms, and so should any service provider you hire. If you want a basic service plan then that is what you should get. You should not be forced into a plan that involves more than you want. Don’t get us wrong, we will tell you that you need an annual load bank test to make sure that your equipment can handle a full electrical workload, but we won’t be pushy when it comes to finer points. If you don’t want a full service contract that is fine– we will taper a contract to meet your basic service needs and then add in the other services that you want. We believe in working with our customers and we recommend that whoever you choose for service does as well.
At ACF Standby Systems, we believe in quality workmanship and respecting the customer. We carry these principles in everything that we do including generator servicing. We would love for you to consider us if you are currently looking for a service provider for your generator. Visit us online or call us if you have any questions that we can answer.
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